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How Planning a Heist Becomes a Training Task
Creating learning experience is always a welcoming challenge. My motto is “you can make anything a learning experience.” The catch, however, is how relevant and effective the experience can be. (Side note: I personally don’t like to include activities that are not relevant to the topic, even for the ice-breaking activities.) A banking and finance…
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The Curious Case of Cardless ATM Cash Withdrawal
Do you still need to get cash from an ATM (Automatic Teller Machine)? In a world of electronic payments, the need for using cash is getting less and less. But occasionally, you may still need to get some cash from an ATM. The invention of ATM really brings a lot of convenience to our lives…
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When You Redesign a Process, Nothing is Impossible
The above word cloud captures the personal learning from my in-house training program for a client. The most mentioned ones are “everything is possible” and “nothing is impossible”. This is so encouraging – both to the organization and to me. If you think this is the kind of motivational program on personal breakthrough or team…
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Why (Still) Improve Cross-functional Processes?
Recently, I met the CEO of a medium size organization. A few years in that position, he has been driving changes and improvements in this century old organization. In the meeting, we shared our ideas on how to drive changes. Over the past few decades, many management “techniques” like Six Sigma, TQM, Lean, Reengineering, and…
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FEBI Launch Event
On June 14, 2019, we had held a small private launch event for our FEBI – Focus Energy Balance Indicator – service in Hong Kong and all Chinese communities. It was our honour to have our close circle of friends and clients to share our joy and have a taste of this powerful and change…
Category: service and viewpoints
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